We know what works and what not

We built the products alongside our merchants. Returns and Exchange is a big inevitable pain of eCommerce for both customers as well as merchants and it needs the right balance of process and experience both. As a business, you need the right insights about the returns and as a customer, we all need the freedom for a seamless returns. No one wants to regret their decision of buying from you.

What data says about returns?

Most of the brands we have talked to underestimate the power of data. Until you don't get to know the real reasons, you can't correct them for your customers. A form doesn't work well, you need the right tool!

Keep the customer informed

Communication is the key in any relationship around the world. Keeping your customers informed at every instance of their post purchase journey goes a long way in building a transparent culture they can trust.

Multiple Refund Modes helps businesses too

Refund should be offered basis on the return reasons as it helps both business as well as customer. Say for instance, if the product is defective, it should be a full refund while if they did not like the product, they should get a store credit instead.

Curious to know how major Fashion/Apparel brands are managing returns with Return Prime?

We have worked with multiple brands in the clothing niche and we know how they used to handle the Returns and Exchanges manually. Return Prime came in the place when the merchants started scaling and facing these issues to retain the customers once they make a purchase from their website.

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A frictionless returns and exchange option is a need for all eCommerce brands today. With Return Prime, you get all required in a plug and play solution. We envision to help merchants increase their retention by offering the best post purchase experience to their customers.

Hear what others like you say about us

Snitch

January 21, 2021

We were puzzled with the entire manual process of returns, exchange and refunds. Returns Prime came as a saviour and helped us in the smooth functioning of the entire process.