Where's My Order?

Consumers, on average, check the status of their order four times before it is delivered.

When items appear to have stopped moving, are travelling in the incorrect direction, or are missing during last-mile transportation, it leads to dissatisfied customers, additional WISMO support tickets, and increased expenditures for your company. Even if shipment delays and delivery exceptions are beyond your control, they still reflect poorly on your company.

A merchant may not be aware of a stalled package until the customer contacts them to inquire about the status of their order, which is not ideal.

Wonderment detects blocked packages ahead of time so you can follow up with your customers before they contact help.